It's a popular trend for the corporate world to outsource their phone calls to India right now.
I think for the time being, it will save companies money and hassle; but I think the long-term, international social effects will be detrimental. India's people are going to hate us B/C they work in a dirty business of answering telemarketing and customer service phone calls. I think door-to-door sales would take first in crappy jobs, with telemarketing in close second. And while door-to-door sales is a dying industry, telemarketing has flourished. India has become the US' top outsourcing country because of the cheap labor and ready available work force there.
Twenty years from now, India's people are going to have a view of America based on our angry telemarketing abuse. I hope when the Middle East conflicts worsen and Korea, China and Russia go bananas, that India doesn't go against us because of our rude, do-it-now attitudes with telemarketing. How's that for irony? We lose a war because we were rude to a country on the phone? Haha.
Tuesday, January 15, 2008
The Problem With Outsourcing
Tags:
China,
India,
irony,
Korea,
Middle East,
outsourcing,
phone,
Russia,
sales,
telemarketing
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